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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Restock and service ATM machines
   • Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible
   • Handle action cards according to organisational policy and procedure
   • Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner
2. Replenish and balance cash in ATM
   • Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels
   • Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel
   • Process or action deposits made through ATMs in accordance with organisational policy and procedures
   • Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures
3. Maintain security of ATM cash
   • Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash
   • Time restocking and servicing of ATM to comply with security guidelines
   • Record alteration of access to machine in correct format and notify authorised personnel

Performance Evidence

Evidence of the ability to:

follow organisational security procedures for accessing and servicing the ATM

perform required maintenance activities efficiently and according to organisational procedures, including clearing retained cards and reject notes, replacing receipt rolls and cleaning

accurately check cash balances and records, and correctly implement the stock replenishment process.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify the key requirements of legislation and industry codes of practice relevant to ATM operations including:

National Credit Code

privacy legislation

credit legislation

describe the key features of policies and procedures in regard to ATM maintenance

describe the key steps and procedures for ATM maintenance:

restocking, replenishing and cleaning

fault diagnosis and checking

security checking

record checking and record keeping.

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